WEBVTT 1 00:00:01.320 --> 00:00:01.880 . 2 00:00:10.920 --> 00:00:11.900 Hello everyone. 3 00:00:12.080 --> 00:00:19.320 Welcome to this ethical enterprise democratic business ownership models and who's shaping, who's having a legal session. 4 00:00:19.760 --> 00:00:25.400 If you're looking for the session with Alison Hewer, unfortunately she's not here, so there was a change in the program. 5 00:00:25.400 --> 00:00:31.860 So Alison wasn't able to make it to Australia, but we're really lucky that Guy Turnbull's here and he'll be giving today's session. 6 00:00:32.480 --> 00:00:34.680 But can I just start with a few housekeeping things? 7 00:00:35.560 --> 00:00:41.280 We are grateful you're in the University of Adelaide building, but we ask that you do turn off your phones while you're here. 8 00:00:41.860 --> 00:00:49.000 Please use the social media Twitter handles that will have been on the screen already, the programs, to use those. 9 00:00:49.700 --> 00:00:55.380 And no unauthorised recordings are approved, unfortunately, but they are all recorded. 10 00:00:55.400 --> 00:00:58.500 If you're recording through radio later, you can get a podcast later on, which is really handy. 11 00:00:58.820 --> 00:01:03.780 And the slides that you find behind me during the session will be available later today on the Dunstan Foundation website. 12 00:01:04.140 --> 00:01:08.420 So while I have introduction, my name is David Peterson, I'm the Executive Director of the Dunstan Foundation. 13 00:01:08.920 --> 00:01:14.100 And we're really happy to have partnered with Guy to put this oration on as part of the Festival of the Year. 14 00:01:14.180 --> 00:01:19.040 Guy is going to be a Kingdra residence as part of the Dunstan Foundation program later in the year. 15 00:01:19.220 --> 00:01:23.880 And we're really lucky that he's in town for the last couple of weeks, 16 00:01:23.880 --> 00:01:25.260 and we've been spending a bit of time with him. 17 00:01:25.340 --> 00:01:30.840 But I just didn't really start with this, but I would like to acknowledge that today we do need a more intimate garden of people, 18 00:01:30.900 --> 00:01:33.720 and we pay our respects to elders past, present and emerging. 19 00:01:34.000 --> 00:01:35.640 And we do so in spirit of reconciliation. 20 00:01:36.960 --> 00:01:39.740 We're talking about inclusive and democratic forms of governance, 21 00:01:39.920 --> 00:01:42.100 and I think that's an important acknowledgement to make at the beginning. 22 00:01:42.260 --> 00:01:45.180 But I just wanted to say a few words of introduction. 23 00:01:45.780 --> 00:01:53.080 At the Dunstan Foundation, we were keen to support this oration and the work that we'll be doing with Guy through the Thinkers program for a number of reasons. 24 00:01:53.120 --> 00:01:53.860 But I think that's important to acknowledge that we're doing this for a number of reasons. 25 00:01:53.880 --> 00:02:01.420 One, very obviously, that we all know over the last 40 years or so that our economy has increasingly concentrated wealth and income. 26 00:02:01.720 --> 00:02:04.480 And that has been very much a one-way street. 27 00:02:05.280 --> 00:02:11.820 And Margaret Thatcher once promised that there'd be a world where everyone owns shares, and it would be as common as owning a car. 28 00:02:12.060 --> 00:02:14.000 Now, we all know that hasn't happened. 29 00:02:14.180 --> 00:02:21.340 And in fact, wealth has concentrated, and this promise of a shared ownership model with a broad-based economic power hasn't developed. 30 00:02:21.700 --> 00:02:23.860 And in fact, one person who did see that coming was Guy. 31 00:02:24.000 --> 00:02:27.200 And around the time she made those comments was, in fact, Don Dunstan. 32 00:02:27.600 --> 00:02:36.840 And I was telling Guy earlier today that one of the things that Don considered the biggest piece of our business to him was what he called industrial democracy. 33 00:02:37.280 --> 00:02:41.340 So maybe you may know he set up an industrial democracy unit as part of his government. 34 00:02:41.520 --> 00:02:42.820 And it was really pioneering that. 35 00:02:43.080 --> 00:02:49.160 Trying to address the problem of why it is that we've had this big rush of democracy in our civil society that increasingly, 36 00:02:49.300 --> 00:02:53.780 and a lot of what his government did was around improving access to democracy. 37 00:02:53.780 --> 00:02:55.820 And I think that's a big part of the reason why we've had this big rush of democracy in our everyday lives, 38 00:02:55.980 --> 00:03:03.680 and decriminalisation of homosexuality, and enfranchising women, and many other elements that have added democracy to our private lives. 39 00:03:03.840 --> 00:03:10.380 But one area where it has just not really eventuated and still really hasn't as much as we may have liked is in the workplace. 40 00:03:10.700 --> 00:03:17.560 Why is it that we have and we accept democracy in the way our civil society works and our private lives work, 41 00:03:17.660 --> 00:03:21.360 but then when we go to work we accept that we exist in often new dangers? 42 00:03:21.360 --> 00:03:21.580 And that's because we have a lot of relationships. 43 00:03:22.200 --> 00:03:27.560 So that concept of industrial democracy is something that Pete was really interested in, 44 00:03:27.660 --> 00:03:33.740 and as a foundation in his honour, we are very interested in and are focused in through the Things in Residence program. 45 00:03:34.120 --> 00:03:41.220 And so I'm really excited that we have Guy here to talk about ethical enterprise, democratic business ownership models, and who's at the wheel. 46 00:03:41.660 --> 00:03:47.440 Guy is a social entrepreneur. He's a formal managing director of Casa, Kera and Sheena Associates, 47 00:03:47.540 --> 00:03:50.460 a highly successful employee-owned business. 48 00:03:53.680 --> 00:03:55.520 He's the EY Entrepreneur of the Year. 49 00:03:55.720 --> 00:04:00.920 I found out over the last couple of weeks that Guy can pretty much make a co-operative out of anything. 50 00:04:01.740 --> 00:04:05.400 A soap company, a cinema, a brewery, and a few others. 51 00:04:05.760 --> 00:04:09.020 So I'm really delighted to introduce Guy to everyone. Thank you. 52 00:04:15.160 --> 00:04:21.160 I go home on Sundays, so I apologise, but I've got deep, bold happiness. 53 00:04:21.260 --> 00:04:21.340 I'm a bit of a 54 00:04:21.360 --> 00:04:25.460 I've forgotten what my kids look like, which is actually a good thing. 55 00:04:27.560 --> 00:04:34.960 As David said, I've been fortunate enough never to have worked really well, ever. 56 00:04:35.300 --> 00:04:39.980 Apart from government for three years, and then they've had Ashburn. 57 00:04:42.460 --> 00:04:50.540 I've been really fortunate over the last 25 years to set up some amazing co-operatives, 58 00:04:50.540 --> 00:04:52.280 with some amazing people. 59 00:04:52.480 --> 00:04:58.420 Co-ops are organisations that are owned by the members. 60 00:04:58.740 --> 00:05:05.640 They can be worker co-ops, they can be agricultural co-ops, and a range of other things. 61 00:05:06.980 --> 00:05:12.480 I was intrigued by the title of the festival, Who's at the Wheel? 62 00:05:14.180 --> 00:05:17.040 So, who is at the wheel? 63 00:05:18.240 --> 00:05:19.980 Who should be at the wheel? 64 00:05:21.040 --> 00:05:22.740 Should I be at the wheel? 65 00:05:23.020 --> 00:05:25.240 Should all of us be at the wheel? 66 00:05:26.300 --> 00:05:33.720 And then, who or what should be one person? 67 00:05:34.100 --> 00:05:35.540 Should it be the crowd? 68 00:05:36.520 --> 00:05:39.880 Should it be a range of people? 69 00:05:40.580 --> 00:05:43.820 And then that got me to think about leadership. 70 00:05:44.160 --> 00:05:45.900 Who needs leadership? 71 00:05:46.740 --> 00:05:50.000 I ended up being emerging director of 72 00:05:50.540 --> 00:05:52.760 a thousand employee owners. 73 00:05:53.420 --> 00:05:58.780 We built a $35 million company, 74 00:05:59.140 --> 00:06:03.660 and I was accountable to a thousand owners. 75 00:06:05.380 --> 00:06:07.700 And it did need some leadership, 76 00:06:08.100 --> 00:06:11.700 but I still loved it sometimes. 77 00:06:12.280 --> 00:06:13.920 And I used to have long hair, 78 00:06:14.160 --> 00:06:16.960 and when some people phoned me up and said, 79 00:06:17.080 --> 00:06:18.260 Who's in charge? 80 00:06:18.640 --> 00:06:19.600 And I'd say, Nobody! 81 00:06:22.080 --> 00:06:23.640 We all laughed. 82 00:06:25.120 --> 00:06:30.780 And so, can anybody tell me what that is? 83 00:06:32.420 --> 00:06:34.060 And what do they do? 84 00:06:34.800 --> 00:06:35.600 Murmuration. 85 00:06:38.120 --> 00:06:40.300 Who's the leader in that? 86 00:06:42.780 --> 00:06:44.480 There isn't one, is there? 87 00:06:45.000 --> 00:06:48.540 But hundreds of thousands of birds know 88 00:06:48.780 --> 00:06:54.880 how to very delicately adjust their flight. 89 00:06:55.160 --> 00:06:57.200 They do that to protect themselves, 90 00:06:57.460 --> 00:06:58.660 and they do that to communicate. 91 00:06:59.260 --> 00:07:04.140 So, one of the motivations for something like CASA 92 00:07:04.140 --> 00:07:07.100 was actually this relation. 93 00:07:08.040 --> 00:07:10.780 It's about how can we create a federation 94 00:07:11.520 --> 00:07:13.700 of world-renowned businesses 95 00:07:13.700 --> 00:07:16.200 that doesn't need a leader, 96 00:07:16.320 --> 00:07:17.980 that can actually 97 00:07:18.880 --> 00:07:21.680 move and shift and be as agile 98 00:07:21.680 --> 00:07:25.180 as private marketeers 99 00:07:25.180 --> 00:07:27.060 and still do good. 100 00:07:27.940 --> 00:07:31.060 So maybe we want a bunch of Stalins. 101 00:07:31.780 --> 00:07:34.020 Or do we want him as Will, 102 00:07:35.040 --> 00:07:37.680 who isn't elected and is in Stalin? 103 00:07:41.920 --> 00:07:44.620 I'm glad I'm in Australia this week, 104 00:07:44.620 --> 00:07:45.760 and not that I'm in Australia. 105 00:07:46.440 --> 00:07:48.200 I've found somewhat safer. 106 00:07:49.420 --> 00:07:51.540 So we don't want him as Will, are we? 107 00:07:52.240 --> 00:07:55.560 And actually nobody else really wants him as Will. 108 00:07:59.540 --> 00:08:01.900 But we don't want him as Will, are we? 109 00:08:02.580 --> 00:08:04.680 And we certainly don't want him as Will. 110 00:08:10.700 --> 00:08:11.960 Back to nature. 111 00:08:12.240 --> 00:08:15.180 And none that kind of nature. 112 00:08:15.760 --> 00:08:20.380 This is an antelope migration in Africa. 113 00:08:20.800 --> 00:08:22.900 And again, no leader. 114 00:08:23.360 --> 00:08:25.080 A common purpose. 115 00:08:26.000 --> 00:08:28.920 Common purpose and crowding together 116 00:08:28.920 --> 00:08:31.200 for safety, security. 117 00:08:33.380 --> 00:08:34.960 Canada geese. 118 00:08:35.940 --> 00:08:38.660 By flying in that formation, 119 00:08:39.060 --> 00:08:41.660 they fly 70% further. 120 00:08:43.280 --> 00:08:44.560 And again, 121 00:08:44.560 --> 00:08:47.580 they're working for common good. 122 00:08:48.480 --> 00:08:49.860 And they honk. 123 00:08:50.420 --> 00:08:52.260 But more importantly, 124 00:08:52.940 --> 00:08:54.480 they take turns. 125 00:08:54.820 --> 00:08:57.380 Because that looks like a hierarchy, doesn't it? 126 00:08:58.080 --> 00:09:00.020 But they actually swap around. 127 00:09:01.220 --> 00:09:03.300 Because being the leader 128 00:09:03.300 --> 00:09:05.320 takes most of the energy. 129 00:09:06.820 --> 00:09:07.500 Bizarrely. 130 00:09:07.820 --> 00:09:09.580 So they look after each other. 131 00:09:10.240 --> 00:09:12.940 What has that got to do with business? 132 00:09:12.940 --> 00:09:13.880 Well, 133 00:09:14.840 --> 00:09:15.600 CASA 134 00:09:16.740 --> 00:09:18.820 started in 1975. 135 00:09:20.060 --> 00:09:23.580 Although I am actually older than I look. 136 00:09:27.940 --> 00:09:33.080 We can trace its background back to 1975 137 00:09:33.080 --> 00:09:35.280 when one of my founders, 138 00:09:35.400 --> 00:09:36.980 CASA was set up by four people. 139 00:09:37.140 --> 00:09:39.980 Me, Margaret, David and Sean. 140 00:09:40.260 --> 00:09:41.200 And Marg, 141 00:09:41.480 --> 00:09:42.920 none of them is here today, 142 00:09:42.920 --> 00:09:44.200 but they were all working for common good. 143 00:09:44.200 --> 00:09:45.340 And they set up a little shop 144 00:09:45.340 --> 00:09:47.540 called Little Women. 145 00:09:48.640 --> 00:09:51.020 And there were four working class women 146 00:09:51.620 --> 00:09:53.860 who got together for common good. 147 00:09:54.500 --> 00:09:55.440 They wanted, 148 00:09:55.740 --> 00:09:56.760 they were housewives, 149 00:09:56.860 --> 00:09:57.680 they were young kids, 150 00:09:57.840 --> 00:09:59.140 and they wanted to work. 151 00:09:59.740 --> 00:10:02.540 And they set up a grocery shop downstairs 152 00:10:02.540 --> 00:10:04.880 and a kids' nursery upstairs. 153 00:10:06.040 --> 00:10:08.280 And out of that working together, 154 00:10:08.900 --> 00:10:10.440 they raised some money, 155 00:10:10.620 --> 00:10:12.620 set up a little shop. 156 00:10:12.920 --> 00:10:16.480 And actually created something for common purpose. 157 00:10:17.320 --> 00:10:20.740 So it was people working collectively for common good. 158 00:10:21.800 --> 00:10:23.300 From Little Women, 159 00:10:23.540 --> 00:10:27.180 that morphed into Sunderland Home Care. 160 00:10:27.760 --> 00:10:29.000 In 1993, 161 00:10:29.000 --> 00:10:32.980 that delivered a couple of thousand hours 162 00:10:32.980 --> 00:10:35.260 in the end of domiciliary care 163 00:10:35.260 --> 00:10:37.160 to all the people in Sunderland. 164 00:10:37.340 --> 00:10:40.340 And Margaret and I had a glass of wine one night 165 00:10:40.340 --> 00:10:42.460 in the early morning. 166 00:10:44.540 --> 00:10:45.900 And we were all sitting there, 167 00:10:45.900 --> 00:10:49.040 why aren't there any more co-ops? 168 00:10:49.500 --> 00:10:51.580 Why aren't there more co-operatives 169 00:10:51.580 --> 00:10:53.940 in the social care space? 170 00:10:54.340 --> 00:10:55.180 And we figured, 171 00:10:55.860 --> 00:10:58.460 one, there weren't that many social entrepreneurs. 172 00:10:59.780 --> 00:11:02.720 Two, it had become quite expensive to do. 173 00:11:03.300 --> 00:11:07.740 And maybe people didn't think it could be done. 174 00:11:08.680 --> 00:11:10.580 So we set up CASA 175 00:11:10.580 --> 00:11:12.320 to create that. 176 00:11:12.320 --> 00:11:14.000 And that was the formation of Starlings. 177 00:11:14.000 --> 00:11:17.440 To create that and make it work. 178 00:11:17.740 --> 00:11:19.760 We set up CASA in 2004 179 00:11:20.320 --> 00:11:24.880 as a federation of social franchises. 180 00:11:24.900 --> 00:11:28.100 Each one majority owned by the workforce. 181 00:11:28.580 --> 00:11:31.420 And then between 2010 and 2014, 182 00:11:31.900 --> 00:11:33.900 we consolidated it 183 00:11:33.900 --> 00:11:36.460 into one large single 184 00:11:37.320 --> 00:11:38.120 business. 185 00:11:38.800 --> 00:11:39.600 And that was boring. 186 00:11:39.600 --> 00:11:42.220 That's why we had to do that. 187 00:11:42.380 --> 00:11:44.980 But at the core of fun and ideology 188 00:11:45.780 --> 00:11:48.020 and the fact that you didn't need a leader. 189 00:11:48.500 --> 00:11:49.940 We could do it all together. 190 00:11:50.240 --> 00:11:51.880 I only became the MD 191 00:11:52.580 --> 00:11:54.760 because the major capitalists 192 00:11:54.760 --> 00:11:56.740 insisted we had to have one. 193 00:12:00.780 --> 00:12:02.700 So, when I left, 194 00:12:02.840 --> 00:12:04.060 early this year, 195 00:12:04.280 --> 00:12:06.960 we were delivering 3,000-4,000 hours 196 00:12:07.600 --> 00:12:08.620 of care a week. 197 00:12:08.620 --> 00:12:09.700 In people's homes. 198 00:12:10.240 --> 00:12:12.660 That's about 40,000 visits. 199 00:12:13.860 --> 00:12:16.300 We offered it to people from other sites. 200 00:12:17.100 --> 00:12:20.300 But again, what's that all got to do 201 00:12:21.220 --> 00:12:22.580 with cost? 202 00:12:22.920 --> 00:12:24.580 That was me this morning. 203 00:12:26.280 --> 00:12:28.580 David's been working me like a dog. 204 00:12:28.740 --> 00:12:29.780 He's been working me. 205 00:12:30.120 --> 00:12:30.800 So, 206 00:12:32.460 --> 00:12:34.680 well that's me when I'm 85. 207 00:12:35.180 --> 00:12:36.200 And I've got dementia. 208 00:12:37.380 --> 00:12:38.600 And somebody said, 209 00:12:38.600 --> 00:12:40.260 David comes into my house at the morning. 210 00:12:40.380 --> 00:12:42.180 They let themselves in with a key safe. 211 00:12:42.760 --> 00:12:44.000 Gets me out of bed. 212 00:12:44.820 --> 00:12:45.660 Washes me. 213 00:12:45.900 --> 00:12:46.640 Toilets me. 214 00:12:47.240 --> 00:12:49.040 Gets me ready for the day. 215 00:12:50.020 --> 00:12:52.580 And I want that person to be well trained. 216 00:12:53.020 --> 00:12:54.780 I've got to stay for what they do. 217 00:12:55.640 --> 00:12:57.820 Be engaged in what they do. 218 00:12:58.020 --> 00:13:00.720 And actually be the same person every day. 219 00:13:01.160 --> 00:13:02.480 Because I don't like change. 220 00:13:03.360 --> 00:13:05.680 And that's why we set CASRA up. 221 00:13:06.100 --> 00:13:08.020 And that was our view in change. 222 00:13:08.020 --> 00:13:13.140 So it wasn't an entrepreneur setting up a big business 223 00:13:14.040 --> 00:13:16.340 to work people to death. 224 00:13:16.700 --> 00:13:19.920 It was about creating a co-operative 225 00:13:19.920 --> 00:13:23.500 of a workforce who have a stake in what they do. 226 00:13:23.920 --> 00:13:26.040 And for sharing what they do. 227 00:13:26.300 --> 00:13:28.560 That leads to a better business. 228 00:13:28.920 --> 00:13:30.040 Better quality. 229 00:13:30.640 --> 00:13:32.200 You become more successful. 230 00:13:32.660 --> 00:13:34.300 You share that with the workforce. 231 00:13:35.080 --> 00:13:36.480 And it goes on. 232 00:13:37.180 --> 00:13:37.900 Interesting. 233 00:13:38.020 --> 00:13:38.320 And then there's the reality. 234 00:13:38.940 --> 00:13:40.460 Why is that key? 235 00:13:41.420 --> 00:13:43.340 Why is that so important? 236 00:13:43.500 --> 00:13:45.100 Why is it so important today? 237 00:13:45.240 --> 00:13:45.560 When? 238 00:13:48.540 --> 00:13:49.880 And this reason. 239 00:13:50.100 --> 00:13:51.020 When we set up, 240 00:13:51.040 --> 00:13:52.480 and I asked one of the last speakers 241 00:13:52.480 --> 00:13:53.380 to talk about the NHS. 242 00:13:53.700 --> 00:13:55.920 When we set up the NHS in 48, 243 00:13:56.900 --> 00:13:58.940 life expectancy was 66. 244 00:14:00.200 --> 00:14:01.480 It's now 81. 245 00:14:01.880 --> 00:14:02.660 And again, 246 00:14:03.600 --> 00:14:05.220 80% of spread death. 247 00:14:06.240 --> 00:14:07.900 Why inform us? 248 00:14:07.900 --> 00:14:09.120 Because we need today, 249 00:14:09.440 --> 00:14:10.540 in the UK, 250 00:14:10.820 --> 00:14:12.160 some help with living. 251 00:14:13.080 --> 00:14:13.700 OK. 252 00:14:13.900 --> 00:14:16.180 So where's workforce going to come from? 253 00:14:16.740 --> 00:14:18.400 How are we going to pay for it? 254 00:14:19.060 --> 00:14:21.560 How is the market going to operate 255 00:14:22.320 --> 00:14:23.780 to deliver that? 256 00:14:24.640 --> 00:14:25.520 Guess what? 257 00:14:26.080 --> 00:14:27.260 It isn't. 258 00:14:28.240 --> 00:14:28.860 OK. 259 00:14:29.400 --> 00:14:30.980 So what are the reasons then? 260 00:14:33.760 --> 00:14:35.820 We've had the financial growth, 261 00:14:36.060 --> 00:14:37.200 public austerity, 262 00:14:37.200 --> 00:14:38.200 policy market failure. 263 00:14:40.200 --> 00:14:41.400 Some market failed. 264 00:14:42.040 --> 00:14:44.280 Do you want to see what that looks like? 265 00:14:45.820 --> 00:14:47.140 Nasty headlines, 266 00:14:48.060 --> 00:14:52.080 people dying in A&E corridors, 267 00:14:54.280 --> 00:14:56.880 ambulances not being able to get into hospitals 268 00:14:56.880 --> 00:14:59.700 because there isn't enough workforce 269 00:14:59.700 --> 00:15:01.340 in the community 270 00:15:02.200 --> 00:15:04.120 to look after people 271 00:15:04.120 --> 00:15:05.780 who are well enough 272 00:15:05.780 --> 00:15:07.020 not to be in hospitals, 273 00:15:08.760 --> 00:15:09.980 but not well enough 274 00:15:09.980 --> 00:15:10.980 to look after themselves. 275 00:15:12.180 --> 00:15:12.700 OK. 276 00:15:13.220 --> 00:15:14.760 So we need to rethink 277 00:15:16.160 --> 00:15:17.420 how we do that, 278 00:15:17.520 --> 00:15:19.080 because actually if we don't do that, 279 00:15:20.140 --> 00:15:21.860 it's going to happen here as well. 280 00:15:22.440 --> 00:15:24.020 And actually it always is. 281 00:15:24.600 --> 00:15:25.120 OK. 282 00:15:25.600 --> 00:15:26.600 In the IS, 283 00:15:26.820 --> 00:15:29.680 we ran out of Ocelan in two. 284 00:15:31.440 --> 00:15:33.500 It was on the radio the other day. 285 00:15:34.500 --> 00:15:35.200 So we're going to go back to the radio. 286 00:15:35.200 --> 00:15:39.220 The Q&A program last week 287 00:15:39.220 --> 00:15:41.440 talked about a car crash. 288 00:15:41.720 --> 00:15:42.600 It's a car crash. 289 00:15:42.860 --> 00:15:45.160 It's a train crash to happen 290 00:15:46.560 --> 00:15:49.200 unless we work out other ways 291 00:15:49.200 --> 00:15:51.640 of being neutral. 292 00:15:52.160 --> 00:15:54.340 So not one person at the wheel. 293 00:15:54.480 --> 00:15:57.580 Not one organisation at the wheel. 294 00:15:57.740 --> 00:15:58.960 But all of us, 295 00:15:59.860 --> 00:16:00.560 cooperatively, 296 00:16:01.500 --> 00:16:02.240 at the wheel. 297 00:16:04.480 --> 00:16:07.080 So what is it about co-ops? 298 00:16:07.200 --> 00:16:10.000 Why are they so good 299 00:16:10.000 --> 00:16:13.220 at delivering what the private sector can? 300 00:16:14.460 --> 00:16:16.760 Firstly, it's about that piece of talk 301 00:16:16.760 --> 00:16:17.560 about engagement. 302 00:16:19.060 --> 00:16:20.820 How do you really engage 303 00:16:20.820 --> 00:16:21.820 with your workforce? 304 00:16:22.220 --> 00:16:23.240 Well, in Castle, 305 00:16:23.400 --> 00:16:24.220 what we do is 306 00:16:24.220 --> 00:16:25.180 everybody in the show 307 00:16:25.180 --> 00:16:25.800 and the business, 308 00:16:26.580 --> 00:16:27.240 everybody understood 309 00:16:27.780 --> 00:16:29.300 the rules of the business, 310 00:16:29.500 --> 00:16:31.040 and we boiled it down 311 00:16:31.040 --> 00:16:32.220 to two or three 312 00:16:32.240 --> 00:16:33.200 critical numbers. 313 00:16:33.600 --> 00:16:35.300 So everybody's behaviour 314 00:16:35.300 --> 00:16:36.660 could be aligned 315 00:16:36.660 --> 00:16:38.600 with nudging those numbers. 316 00:16:40.560 --> 00:16:42.360 And then, if it didn't work, 317 00:16:42.640 --> 00:16:44.320 what are we going to show in the outcome? 318 00:16:45.800 --> 00:16:47.340 It's a good profit share. 319 00:16:49.240 --> 00:16:50.860 We were openly transparent 320 00:16:52.580 --> 00:16:53.640 with everybody. 321 00:16:55.260 --> 00:16:57.040 Second type of co-op 322 00:16:57.040 --> 00:16:59.100 is a co-op that's owned 323 00:16:59.100 --> 00:17:00.220 by the consumers. 324 00:17:00.220 --> 00:17:01.520 Barossa. 325 00:17:02.060 --> 00:17:04.200 Probably the regular zone 326 00:17:04.200 --> 00:17:06.400 where the customers, 327 00:17:06.540 --> 00:17:07.700 and again with NDIS, 328 00:17:08.040 --> 00:17:09.520 there's a great opportunity 329 00:17:10.220 --> 00:17:11.920 for people in receipt of 330 00:17:11.920 --> 00:17:13.460 National Disability Insurance 331 00:17:13.460 --> 00:17:16.400 to buy and own their own providers. 332 00:17:17.040 --> 00:17:19.840 To own their care. 333 00:17:20.480 --> 00:17:23.640 Now, disability is all about 334 00:17:24.220 --> 00:17:25.220 lack of control. 335 00:17:25.560 --> 00:17:26.040 It's about 336 00:17:27.080 --> 00:17:29.740 if you can put people back 337 00:17:29.740 --> 00:17:32.600 in control of their care, 338 00:17:32.680 --> 00:17:33.600 you actually address 339 00:17:33.600 --> 00:17:37.100 some of those bits 340 00:17:37.740 --> 00:17:38.560 about disability 341 00:17:38.560 --> 00:17:41.220 that farmer can't solve them, 342 00:17:42.160 --> 00:17:44.020 that therapy can't. 343 00:17:44.640 --> 00:17:45.620 Okay. 344 00:17:46.660 --> 00:17:48.480 Another type is 345 00:17:48.480 --> 00:17:50.480 secondary co-ops, 346 00:17:50.500 --> 00:17:52.640 so providers coming together 347 00:17:52.640 --> 00:17:54.380 to share things. 348 00:17:54.940 --> 00:17:56.740 I think in the 349 00:17:57.500 --> 00:17:58.840 flight industry 350 00:17:58.840 --> 00:18:00.140 you've got one of the lines, 351 00:18:00.360 --> 00:18:01.660 so you can book a 352 00:18:01.660 --> 00:18:03.360 quantitative flight 353 00:18:03.360 --> 00:18:04.780 of flying routes. 354 00:18:05.100 --> 00:18:07.620 So, sharing a lot of the back office 355 00:18:07.620 --> 00:18:09.800 with actually one friend. 356 00:18:11.140 --> 00:18:12.380 So you need 357 00:18:12.380 --> 00:18:13.760 the one thing. 358 00:18:14.960 --> 00:18:16.900 I'm a geographer by the way, 359 00:18:16.920 --> 00:18:18.900 so business was always a 360 00:18:18.900 --> 00:18:21.900 I like to borrow things 361 00:18:21.900 --> 00:18:23.300 into very simple things. 362 00:18:23.660 --> 00:18:25.860 And the only way care works 363 00:18:25.860 --> 00:18:26.460 is volume. 364 00:18:29.080 --> 00:18:31.420 So, you have to balance 365 00:18:31.420 --> 00:18:35.080 that very personal touch 366 00:18:35.080 --> 00:18:37.440 with voiding behind the scenes 367 00:18:37.440 --> 00:18:39.800 to be able to make it work. 368 00:18:40.340 --> 00:18:42.000 And finally, 369 00:18:42.200 --> 00:18:45.200 this idea of self-managed teams. 370 00:18:45.600 --> 00:18:47.580 Small nurse virtual, 371 00:18:48.020 --> 00:18:50.220 Netherlands and 372 00:18:51.100 --> 00:18:53.020 we've got nurse-led 373 00:18:55.080 --> 00:18:56.720 community teams 374 00:18:56.720 --> 00:18:58.220 just looking after community. 375 00:18:58.460 --> 00:18:58.700 Almost, 376 00:18:58.840 --> 00:18:59.580 I don't know the old day, 377 00:18:59.720 --> 00:19:01.020 but very, very advanced. 378 00:19:02.680 --> 00:19:03.280 Okay. 379 00:19:03.460 --> 00:19:05.040 So, back to CASA. 380 00:19:05.100 --> 00:19:07.500 So, back to the train crash. 381 00:19:07.920 --> 00:19:10.460 So, our response to the train crash was 382 00:19:10.460 --> 00:19:13.140 workforce is the key. 383 00:19:13.620 --> 00:19:15.700 You don't get your workforce right. 384 00:19:16.380 --> 00:19:17.760 And one of the issues 385 00:19:17.760 --> 00:19:18.900 in South Australia 386 00:19:19.580 --> 00:19:21.620 is with the recent investment 387 00:19:21.620 --> 00:19:24.520 in defence and others 388 00:19:24.520 --> 00:19:26.960 is going to be great for the economy, 389 00:19:27.200 --> 00:19:28.560 but I had to shut 390 00:19:29.420 --> 00:19:32.480 a thousand-hour branch down. 391 00:19:32.700 --> 00:19:34.400 Sorry, things weren't going to let down 392 00:19:34.400 --> 00:19:37.920 because Amazon set up a warehouse next door, 393 00:19:38.220 --> 00:19:40.180 printed a thousand jobs 394 00:19:40.840 --> 00:19:41.880 and nipped my workforce. 395 00:19:44.700 --> 00:19:47.560 So, we need a workforce sensible debate 396 00:19:48.380 --> 00:19:50.380 about workforce planning. 397 00:19:51.940 --> 00:19:54.980 Because what I used to tell my owners 398 00:19:54.980 --> 00:19:57.240 is you have to be better care. 399 00:19:57.240 --> 00:19:59.640 You're not there, you can't care. 400 00:20:00.160 --> 00:20:01.740 No financial leakage 401 00:20:01.740 --> 00:20:02.900